About repair and warranty
*If you purchased from somewhere other than the official website (Amazon or a physical store), please contact the store where you made the purchase.
→Click here to purchase zipper pullers
[Repair/Parts Purchase Process]
→Click here to purchase zipper pullers
[Repair/Parts Purchase Process]
①Inquiries
In principle, we only accept inquiries regarding repairs/purchasing parts via email.
Please send us an email with the following information:
・Name
・Product name, color
・Purchase date/place of purchase
・Photos clearly showing the damaged area
・Specific consultation details
・Specific consultation details
email address /
info@manufacture-ltd.com
*Inquiries received on non-business days (Saturdays, Sundays, public holidays, summer holidays, New Year's holidays) will be answered on the next business day or later.
② Repair reception
We will inform you of whether repairs are possible, provide a cost estimate, and how long the repairs will take.
Once you are happy with the information, we will send you an invoice via email.
Once you have confirmed this, please send the product to us.
Please note that in this case shipping costs will be borne by the customer .
After the repair is completed, we will cover the shipping costs to send the product back to you.
Once you have confirmed this, please send the product to us.
Please note that in this case shipping costs will be borne by the customer .
After the repair is completed, we will cover the shipping costs to send the product back to you.
*Please note that we may not be able to repair your product if replacement parts are discontinued or if the product is damaged.
Repairs will take approximately 2 to 3 months.
Repairs will take approximately 2 to 3 months.
③ Acceptance of repaired products
Please make the payment after the repaired item arrives.
Payment method is bank transfer only.
Payment method is bank transfer only.
*If you receive a product that we do not handle, we will return it to you COD.
*If the item is sent cash on delivery, the cash on delivery fee will be added to the repair cost.
⑤Delivery of repaired item
We will contact you by email once the repair is completed.
We will confirm your delivery address and deliver the repaired product to you.
[About the warranty period]
・The free warranty applies only if the product has been purchased within one month of purchase, including initial defects.
・For BROSKI members, the warranty period varies depending on the rank. ( For more information, click here )
If the damage occurs within three months of the repair being completed, we guarantee to repair the same item.
・For BROSKI members, the warranty period varies depending on the rank. ( For more information, click here )
If the damage occurs within three months of the repair being completed, we guarantee to repair the same item.
[About initial defects]
・If you purchased the product at a physical store, please contact the store where you purchased the product. Please keep the receipt showing the date of purchase.
- For any initial defects within one month of purchase, we will repair, provide parts, or replace the product free of charge.
・If you purchased from the official website, please contact us via the inquiry form .
・If you purchase from another site, please note that we will need to confirm the purchase completion email, which contains the date, by providing a screenshot or other means.
・If you purchase from another site, please note that we will need to confirm the purchase completion email, which contains the date, by providing a screenshot or other means.
*All of the above will only be guaranteed if the initial defect is confirmed.
⚫︎We cannot accept returns for the following reasons as they are not covered by the initial defect warranty.
・If we are unable to confirm your name, email address, or receipt
・Repairs caused by customer's willful negligence ・Repairs for reasons unrelated to the repair, such as the product being different from what you expected ・Repairs outside the warranty period
・Repairs caused by customer's willful negligence ・Repairs for reasons unrelated to the repair, such as the product being different from what you expected ・Repairs outside the warranty period
[Bag repair fees (example only; costs will vary depending on the condition of the product)]
[Repair example]
① Repairs for broken zippers
② Repairs that require sewing due to damage to plastic parts, shoulder straps, and handles
③Chest harness (1 set) ④Zipper puller (2 pieces)
